Managing Service Organizations Assignment | Get Paper Help

Find an example related to service/ service leadership/quality assurance/customer relationship management, etc. used by or in a hospitality operation. Describe two key points. How might you use this information in the future? Include resources, 1/2 to 1 page, single spaced, and references required.

How To Show The Welcoming Smiles Behind The Masks Of Your Hotel Staff

All over the world, Covid-19 has been one of the most talked about subjects. This pandemic has negatively affected individuals as well as businesses. In my opinion, hospitality industries like hotels have suffered a great deal being that there has been a whole lot less travelling. with this pandemic going around one question remains; how do businesses that specifically deal with customers stand out? While wearing a mask has becoming part of every businesses required attire or uniform, what sets certain business apart?

These are the questions that I think Doug Kennedy, president of the Kennedy Training Network (KTN) had in mind when conducting one of his webcam coaching sessions. Doug Kennedy is a leading provider of hotel sales, guest service, reservations, and front desk training programs and telephone mystery shopping services for the lodging and hospitality industry. Doug continues to be a fixture on the industry’s conference circuit for hotel companies, brands and associations, as he been for over two decades. Since 1996, Doug’s monthly training articles have been published worldwide, making him one of the most widely read hospitality industry authorities.

During one of the “Heart of Hospitality” Certification webcam coaching sessions, KTN trainers reported that although participating candidates recognize the importance of wearing masks; they also feel bad that no one sees their smiles anymore. Knowing how a warm and welcoming smile can authentically help communicate the spirit of hospitality, KNT trainers came up with a simple training. KNT trainers instructed staff members to take a picture at the start of their shift smiling, crop it out, then print it out and wear it.

KEYPOINTS:

• EVERY INTERACTIONS COUNT
• CUSTOMER SERVICE IS NOT A DEPARTMENT BUT EVERYONE’S JOB.

https://www.hospitalitynet.org/opinion/4099371.html

https://www.hospitalitynet.org/opinion/4098966.html