Coordinate Complex Case Requirements Assignment | Essay Help Services

Assessment Task
Role Play
CHC52015 CHCCSM004
Version 1 Validation Date: Validation By: Page 1 of 11
Human Services, Tourism and Hospitality
Community Services Hamilton
Student Name
Training Package
National Code
CHC52015
Qualification Name
Diploma of Community Services (Case Management)
Unit Code
CHCCSM004
Unit Name
Coordinate Complex Case requirements
Please note that TAFE NSW is required to retain copies of all completed assessments, where practical, for a period of 3 years (or in accordance with regulatory/licencing requirements) after the completion of a student’s studies.
Assessor Feedback
Assessor Feedback
Print Name:
Signature:
Date:
Student acknowledgement of assessment outcome
Student Feedback
Please sign and date to acknowledge that you have received results and feedback on your assessment. You have the opportunity to provide feedback to your Assessor in the space below.
Student’s Comments: Would you like to make any comments about this assessment?
Signed:
Date:
Learner Checklist and Declaration
Yes
No
I declare that this assessment is my own work unless otherwise acknowledged and is in accordance with TAFE NSW plagiarism policy located on the web at: http://www.hunter.tafensw.edu.au/Libraries-andResources/Pages/Plagiarism_Ref.aspx
Assessment Task
Role Play
CHC52015 CHCCSM004
Version 1 Validation Date: Validation By: Page 2 of 11
Assessment Instructions
Type of Assessment
Assessment Method:
Role Play
Mode:
Role Play – Support Clients
Due date/time allowed
Duration/Length
10 Minutes plus 5 Minute Reflection
Resources Required
Assessor to provide: Case Scenarios
Learner to provide:
Learner Participation
Individual Assessment working in Pairs
Instructions for Assessment,
Part A: Case Plan
The Learner will:
• Use the scenario provided by your teacher to participate in a role play
• Demonstrate evidence-based practice to undertake a client meeting providing support
• Reflect on their performance on completion of the role play.
For the Assessment the Learner is required to:
1. Identify and implement duty of care responsibilities
2. Provide information to the client about the coordination role
3. Work with the client to establish communication requirements including the need for an interpreter
4. Work with the client to identify barriers to attaining outcome
What do I need to do achieve a satisfactory result?
Demonstration: All tasks must be performed correctly to be deemed satisfactory for this assessment activity.
Questions: All questions must be answered correctly to be deemed satisfactory in this assessment task; however, Assessors may ask questions to clarify understanding.
Assessment Task
Role Play
CHC52015 CHCCSM004
Version 1 Validation Date: Validation By: Page 3 of 11
Assessment Marking Guide: Role Play
Marking Criteria: Did the Student
Assessor’s Comments/Responses
Satisfactory
Unsatisfactory
1. Identify and implement duty of care responsibilities
☐
☐
2. Provide information to the client about the coordination role
☐
☐
3. Work with the client to establish communication requirements including the need for an interpreter
☐
☐
4. Work with the client to identify barriers to attaining outcomes
☐
☐
5. Reflective practice
☐
☐
Assessment Task
Written Case Plan
CHC52015 CHCCSM004
Version 1 Validation Date: Validation By: Page 4 of 11
Human Services, Tourism and Hospitality
Community Services Hamilton
Student Name
Training Package
National Code
CHC52015
Qualification Name
Diploma of Community Services (Case Management)
Unit Code
CHCCSM004
Unit Name
Coordinate Complex Case requirements
Please note that TAFE NSW is required to retain copies of all completed assessments, where practical, for a period of 3 years (or in accordance with regulatory/licencing requirements) after the completion of a student’s studies.
Assessor Feedback
Assessor Feedback
Print Name:
Signature:
Date:
Student acknowledgement of assessment outcome
Student Feedback
Please sign and date to acknowledge that you have received results and feedback on your assessment. You have the opportunity to provide feedback to your Assessor in the space below.
Student’s Comments: Would you like to make any comments about this assessment?
Signed:
Date:
Learner Checklist and Declaration
Yes
No
I declare that this assessment is my own work unless otherwise acknowledged and is in accordance with TAFE NSW plagiarism policy located on the web at: http://www.hunter.tafensw.edu.au/Libraries-andResources/Pages/Plagiarism_Ref.aspx
Assessment Task
Written Case Plan
CHC52015 CHCCSM004
Version 1 Validation Date: Validation By: Page 5 of 11
Assessment Instructions
Type of Assessment
Assessment Method:
Written Case Plan
Due date/time allowed
Duration/Length
Written – Case Planning 1000 Words
Resources Required
Assessor to provide: Case Scenario
Learner to provide:
Learner Participation
Individual
Instructions for Assessment,
Part B: Written Case Plan
Your role is a case manager in a local non-government agency. You have the responsibility for the coordination of service delivery. You have recently engaged with the family outlined in the case study.
Learners are to complete the case planning process based on the complex case scenario below, or a complex case from their workplace, identifying relevant services to support the client.
The Plan will follow the following criteria:
1. Identify and prioritise the full range of issues faced by client for the purpose of accessing multiple services
2. Identify available services, their appropriateness, timeframes and expected outcomes
3. Identify responsibilities and roles
4. Set case conference and meeting time frames
5. Work with the client to monitor progress towards outcomes
6. Case plan format must reflect current industry standards.
What do I need to do achieve a satisfactory result?
Demonstration: All tasks must be performed correctly to be deemed satisfactory for this assessment activity.
Questions: All questions must be answered correctly to be deemed satisfactory in this assessment task; however, Assessors may ask questions to clarify understanding.
Assessment Task
Written Case Plan
CHC52015 CHCCSM004
Version 1 Validation Date: Validation By: Page 6 of 11
Part B
Case Scenario – Jane
Jane resides in the outer western suburbs of Newcastle in a private rent accommodation. Jane has three children youngest being 3, 7 and 10. The family has been given an eviction notice as Jane is behind in the rent. Jane has substantial rental arrears. The family receive benefits from Centrelink, these benefits just meet the needs of the family.
Jane has been diagnosed with bipolar disorder and has infrequent treatment of her disorder. Jane often does not take her medication due the side effects of the medication. Jane also has a long history of binge drinking alcohol.
Jane’s current partner, Fred. Fred identifies as being Aboriginal and is known in the local Aboriginal community.
Jane’s children are Max who is 10 years old and has a learning disability, and Sarah aged 7 by a previous partner. The youngest child is Samuel aged 3 who is developmentally delayed. Fred is Samuel’s father.
Jane has experienced episodes of domestic violence on a number of occasions, from Fred and the police have attended the family home on the last 3 occasions. The violent outbursts often occur in front of three children. The Police have issued a non-exclusive AVO which allows Fred to remain in the family home.
Jane has indicated that she will not be appearing at local court as she does not see what all the fuss is about. Jane has indicated that Fred is a good dad; he just gets a little angry from time to time.
Max and Sarah currently attend the local public school. The school has indicated that they are both doing well at school. They regularly have their lunch provided and they are dressed appropriately in clean clothes each day. The only concern expressed is in relation to a recent change in Max’s behaviour when he became aggressive towards a female student in his class. The principal also identified that recently Jane’s appearance had been dishevelled when she arrived to collect the children. Also her speech was very incoherent when she spoke with staff.
Assessment Task
Written Case Plan
CHC52015 CHCCSM004
Version 1 Validation Date: Validation By: Page 7 of 11
Assessment Marking Guide: Written Case Plan
Marking Criteria: Did the Student
Assessor’s Comments/Responses
Satisfactory
Unsatisfactory
1. Identify and prioritise the full range of issues faced by client for the purpose of accessing multiple services
☐
☐
2. Identify available services, their appropriateness, timeframes and expected outcomes
☐
☐
3. Ensure that services are not duplicated
☐
☐
4. Identify responsibilities and roles
☐
☐
5. Set case conference and meeting time frames
☐
☐
6. Work with the client to monitor progress towards outcomes
☐
☐
7. Case plan format must reflect current industry standard
☐
☐
8. Use of Harvard Referencing
☐
☐
Assessment Task
Written Response – Case Management
Coordination
CHC52015 CHCCSM004
Version 1 Validation Date: Validation By: Page 8 of 11
Human Services, Tourism and Hospitality
Community Services Hamilton
Student Name
Training Package
National Code
CHC52015
Qualification Name
Diploma of Community Services (Case Management)
Unit Code
CHCCSM004
Unit Name
Coordinate Complex Case requirements
Please note that TAFE NSW is required to retain copies of all completed assessments, where practical, for a period of 3 years (or in accordance with regulatory/licencing requirements) after the completion of a student’s studies.
Assessor Feedback
Assessor Feedback
Print Name:
Signature:
Date:
Student acknowledgement of assessment outcome
Student Feedback
Please sign and date to acknowledge that you have received results and feedback on your assessment. You have the opportunity to provide feedback to your Assessor in the space below.
Student’s Comments: Would you like to make any comments about this assessment?
Signed:
Date:
Learner Checklist and Declaration
Yes
No
I declare that this assessment is my own work unless otherwise acknowledged and is in accordance with TAFE NSW plagiarism policy located on the web at: http://www.hunter.tafensw.edu.au/Libraries-andResources/Pages/Plagiarism_Ref.aspx
Assessment Task
Written Response – Case Management
Coordination
CHC52015 CHCCSM004
Version 1 Validation Date: Validation By: Page 9 of 11
Assessment Instructions
Type of Assessment
Assessment Method:
Written Response – Case Management Coordination
Due date/time allowed
Duration/Length
Written Response – Case Management Coordination – 1000 Words
Resources Required
Assessor to provide: Case Scenario (next page)
Learner to provide:
Learner Participation
Individual
Instructions for Assessment,
Part C: Written Response
Your role is a case manager in a local non-government agency. You have the responsibility for the coordination of service delivery.
You have recently engaged with the family outlined in the case study. Consider the following questions and discuss your approach relevant to the case scenario (on next page).
Address the following questions with specific reference to the needs of the client:
1. Discuss how you would negotiate collaborative working arrangements for appropriate services.
2. Discuss how you would work with relevant services to agreed coordination requirements and boundaries.
3. Discuss how you would coordinate your work with other services to minimise client confusion and concerns.
4. Discuss how you would obtain client feedback about the services accessed. What approach would you take for this client?
5. How would you identify and implement further support required to meet changing needs and progress towards outcomes?
6. Discuss how you will communicate with others service providers and facilitate a case conference.
What do I need to do achieve a satisfactory result?
Demonstration: All tasks must be performed correctly to be deemed satisfactory for this assessment activity.
Questions: All questions must be answered correctly to be deemed satisfactory in this assessment task; however, Assessors may ask questions to clarify understanding.
Assessment Task
Written Response – Case Management
Coordination
CHC52015 CHCCSM004
Version 1 Validation Date: Validation By: Page 10 of 11
Part C
Case Scenario – Fred
Fred resides in the outer western suburbs of Newcastle in a private rent accommodation held by his partner Jane. The family has been given an eviction notice as Jane is behind in the rent. The family receive benefits from Centrelink, these benefits just meet the needs of the family.
Fred has one child with Jane, Samuel aged 3 who is developmentally delayed. Jane has 2 other children Max who is 10 years old and has a learning disability, and Sarah aged 7 by a previous partner.
Fred suffers with a mental health issues and has been diagnosed with schizophrenia. Fred has infrequent treatment from his mental health specialist. He has stated that the voices tell him “not to trust them”. Fred does not take his medication. Fred identifies as being Aboriginal and is known in the local Aboriginal community.
Fred also binge drinks alcohol and is often prone to violent outbursts with Jane in front of the children. As a result of these violent outbursts the three children are exposed to family violence within the family home. Fred often minimises his own behaviour by stating the reasons that he drinks is that it is his right to drink and also due to the financial pressures that the family has both previously and currently experience.
On the last three occasions of Fred’s aggressive outbursts, the police have attended the family home. The Police have issued a non-exclusive AVO which allows Fred to remain in the family home. Jane has indicated that she will not be appearing at local court as she does not see what all the fuss is about. Jane has indicated that Fred is a good dad; he just gets a little angry from time to time.
Assessment Task
Written Response – Case Management
Coordination
CHC52015 CHCCSM004
Version 1 Validation Date: Validation By: Page 11 of 11
Assessment Marking Guide: Written Response
Marking Criteria: Did the Student
Assessor’s Comments/Responses
Satisfactory
Unsatisfactory
1. Discuss how you would negotiate collaborative working arrangements for appropriate services.
☐
☐
2. Discuss how you would work with relevant services to agreed coordination requirements and boundaries.
☐
☐
3. Discuss how you would coordinate your work with other services to minimise client confusion and concerns.
☐
☐
4. Discuss how you would obtain client feedback about the services accessed. What approach would you take for this client?
☐
☐
5. How would you identify and implement further support required to meet changing needs and progress towards outcomes?
☐
☐
6. Discuss how you will communicate with others service providers and facilitate a case conference.
☐
☐
7. Discuss how you would negotiate collaborative working arrangements for appropriate services.
☐
☐
8. Use of Harvard Referencing
☐
☐