IFSM300 Maryland Technology Consultants Inc Business Strategies Paper The Stage 4 case study project is due as shown in the schedule. The assignment instru

IFSM300 Maryland Technology Consultants Inc Business Strategies Paper The Stage 4 case study project is due as shown in the schedule. The assignment instructionsand vendor brochure are attached. Page 1
EZ-ATS
APPLICANT TRACKING SOFTWARE
EZ-ATS
Applicant Tracking Software
Everything you need to create a high performing
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without breaking the bank!
With EZ-ATS you’ll see:
With EZ-ATS you’ll get:
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Increased Collaboration and
Communication with Hiring Managers
Decreased Time to Fill Positions
Applicants’ Skills Highlighted
The Best Candidates Before Others Hire
Them
Decreased Cost-per-Hire
Less work for HR to Manage and Report
on the Hiring Process
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No Long-Term Contracts Required
Access to all EZ-ATS Capabilities
Global access 24/7
System and data security
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What You Get
Custom Implementation
Dedicated Account Manager Automatic Software Updates
EZ-ATS is a fictitious company designed for the UMUC IFSM 300 case study and is representative of typical SaaS products, rev. 2018.
Page 2
EZ-ATS
APPLICANT TRACKING SOFTWARE
Use EZ-ATS to:
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Attract top talent with a responsive, professional interaction
with applicants.
Retain and motivate top HR talent with a flexible, workflowdriven applicant tracking system.
Align hiring goals with corporate goals with clear visibility
into how efficiently hiring the right talent contributes to the
success of the organization.
Drive a strategic, end-to-end hiring strategy with a single,
integrated system for all hiring-related activities.
Customers love our:
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Configurability: Arrange your dashboards and workflows
however you like, to meet your needs.
Custom Reports: Create customizable reports to track
performance and recruit more effectively.
Workflow: Expedite approval processes for job openings,
candidates, and formal offers.
Customer Support: Our mission is your success — our
customers are our top priority.
Cloud-Based Software as a Service (SaaS)
√ Connect Anywhere – Just connect with Internet or Wifi
√ Use Any Device – PC, laptop, mobile devices
√ No New Hardware – Systems at our data centers
√ Unlimited data storage – Online and archived data
√ Secure Your Data – Professional protection
EZ-ATS is a fictitious company designed for the UMUC IFSM 300 case study and is representative of typical SaaS products, rev. 2018.
Page 3
EZ-ATS
APPLICANT TRACKING SOFTWARE
Everything You Need to Track and Manage Applications
Preparation: Work seamlessly with hiring managers to develop job requisitions that will allow automatic
screening.
Advertise: Post your job to hundreds of job boards, social media sites, workforce services, colleges, and
associations with a click of the mouse.
Screening: Automate your screening of new applicants by having the system compare the application to the
requisition and highlight resumes with requisite expertise and/or experience.
Evaluation: Easily review and evaluate candidates to ensure minimum qualifications are met.
Workflow: Use the system to automate your company’s steps in the hiring procedure workflow from recruiter
to reviewer to hiring manager as tasks are completed – working the way your company already works.
Dashboards: All authorized stakeholders in the organization can have a custom dashboard with relevant
information and notices of actions that need to be taken in the system.
Collaboration: Quickly coordinate actions while maintaining transparency and security in the hiring process.
Interview Scheduling: Coordinate electronic calendars to schedule interviews to include all participants.
Selection: Obtain the best candidates before they are hired by others by using a streamlined hiring process.
Communication: Efficiently and effectively communicate with job seekers and hiring managers throughout the
hiring process using our integrated email and QuickText communication inbox.
Metrics: Generate real time hiring metrics to help you identify opportunities for improvement in your process
and job requirements.
Integration: Easy integration with your corporate email, existing systems, website, and social media sites.
Impress the Candidates: Impress applicants with the efficiency of the process and professional
communication, including offer letters.
Capture Skills of New Hires: As applicants are hired, their information and skills can be exported to your
employee management system.
Try EZ-ATS for FREE!
FREE 30-day trial
No obligation, no credit card needed. Getting started is as easy as 1-2-3!
Test drive EZ-ATS and when you have decided it is the system for you, visit our website and sign up!
EZ-ATS is a fictitious company designed for the UMUC IFSM 300 case study and is representative of typical SaaS products, rev. 2018.
Page 4
EZ-ATS
APPLICANT TRACKING SOFTWARE
Launching EZ-ATS
1. Select the services you need at a price that fits your budget
 Up to 25 system users
$50 per month
 25-100 system users
$100 per month
 101-1000 system users
$200 per month
 Over 1000 system users
$500 per month
 One-time system setup fee $1,000 to initialize system connections
 One-time configuration fee $2,500 to individualize system for your company
 Web-based training
$295 for “Train the Trainers” course
 Unlimited data storage
FREE!
 Comprehensive security
FREE!
 System maintenance
FREE!
 Regular updates
FREE!
 Offsite backup and recovery FREE!
2. Sign the User Agreement and provide credit card or purchase order information.
3. When your User Agreement and payment are received, your dedicated Account Manager will contact
you to help you with the configuration steps and preparation to “go live.”
 Use your company name and logo
 Link to your corporate email and social media sites
 Link to the LinkedIn and job boards you use to post job announcements
 Show you how to
 Set up custom reports
 Set up user accounts for your employees
 Set up your custom workflow
 Redesign and upload your job requisitions to use the automated screening function
 Test each function to ensure it is working as intended
Deploying EZ-ATS is just as simple!
1. Train your employees
 Using free EZ-ATS website videos
 Using EZ-ATS training resources to develop on-site training to meet your needs
2. Provide users with account and login information, including one-time password
3. Identify user support resources provided by your company
Using the system is even easier!
1. Authorized users can access EZ-ATS
 From any device
 From any location
 At any time
2. System maintenance does not interrupt user experience
3. Security and other updates are automatically installed – with no action on your part required!
EZ-ATS is a fictitious company designed for the UMUC IFSM 300 case study and is representative of typical SaaS products, rev. 2018.
Page 5
EZ-ATS
APPLICANT TRACKING SOFTWARE
About Cloud-Based Solutions and Software as a Service (SaaS)
What are Cloud-Based Solutions?
 Available to customers over the Internet
 Systems are hosted and maintained by the service provider not the customer
 Cost based on usage
What is Software-as-a-Service?
 Available to customers over the Internet; available from anywhere
 Application is hosted by a third-party provider; typically no additional IT
infrastructure or expertise required for customer; low startup costs for customer
 Updates and data backups automatically available
 Subscription services available; cost based on number of users; predictable
scheduled payments
Key Benefits of EZ-ATS Cloud-based SaaS to Your Organization
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Cost efficiency and fixed payment schedule
Saves time and money on implementing a solution; low up-front costs
No disruption due to product installation
Frees staff to focus on key business activities
Greater flexibility – available anywhere, anytime, from any device
More efficient support – controlled environment managed by experts
Safety and security of systems and data through access control, network security
using firewalls, and data encryption
 Easy scalability as business grows
 Free upgrades and enhancements
EZ-ATS. (2018). EZ-ATS Applicant Tracking Software [Course Resources]. In IFSM 300: Information
Systems in Organizations: Spring 2019. Retrieved from http://learn.umuc.edu
In-text citation (EZ-ATS, 2018)
EZ-ATS is a fictitious company designed for the UMUC IFSM 300 case study and is representative of typical SaaS products, rev. 2018.
Maryland Technology Consultants, Inc.
Maryland Technology Consultants (MTC) is a successful Information Technology consulting
services firm that utilizes proven IT and management methodologies to achieve measurable
results for its customers. Its customer base includes small to mid-tier businesses, non-profit
organizations and governmental agencies at the local, state and federal levels. MTC feels
strongly that its success is dependent on the combination of the talent of its IT consultants, the
best practices MTC employs, and a dedication to delivering truly beneficial IT solutions to their
clients.
Corporate Profile
Corporate Name:
Maryland Technology Consultants, Inc.
Founded:
May 2008
Headquarters:
Baltimore, Maryland
Satellite Locations:
Herndon, Virginia; Bethesda, Maryland
Number of Employees:
450
Total Annual Gross Revenue: $95,000,000
President and
Chief Executive Officer (CEO): Samuel Johnson
Business Areas
MTC provides consulting services in the following areas:
• Business Process Consulting – Business process redesign, process improvement
• IT Consulting – IT strategy, analysis, planning, system development, implementation, and
network support
• IT Outsourcing Consulting – Requirements analysis; vendor evaluation, due diligence,
selection and performance management; Service Level Agreements
Business Strategy
MTC’s business strategy is to provide extraordinary consulting services and recommendations
to its customers by employing highly skilled consultants and staying abreast of new business
concepts and technology and/or developing new business concepts and best practices of its
own.
Maryland Technology Consultants is a fictitious company created for the IFSM 300 Case Study.
MTC Case Study 12/5/2018
1
Excerpt from the MTC Strategic Business Plan
While the complete strategic plan touches on many areas, below is an excerpt from MTC’s
latest Strategic Business Plan that identifies a few of MTC’s Goals.
Goal 1: Increase MTC Business Development by winning new contracts in the areas of IT
consulting.
Goal 2: Build a cadre of consultants internationally to provide remote research and analysis
support to MTC’s onsite teams in the U. S.
Goal 3: Continue to increase MTC’s ability to quickly provide high quality consultants to
awarded contracts to best serve the clients’ needs.
Goal 4: Increase MTC’s competitive advantage in the IT consulting marketplace by increasing its
reputation for having IT consultants who are highly skilled in leading edge technologies and
innovative solutions for its clients.
Current Business Environment
MTC provides consultants on-site to work with its clients, delivering a wide variety of IT-related
services. MTC obtains most of its business through competitively bidding on Requests for
Proposals issued by business, government and non-profit organizations. A small but growing
portion of its business is through referrals and follow-on contracts from satisfied clients. MTC
anticipates it will win two large contracts in the near future and is preparing proposals for
several other large projects.
MTC, as a consulting company, relies on the quality and expertise of its employees to provide
the services needed by the clients. When it is awarded a contract, the customer expects MTC
to quickly provide the consultants and begin work on the project. MTC, like other consulting
companies, cannot afford to carry a large number of employees that are not assigned to
contracts. Therefore, they need to determine the likelihood of winning a new contract and
ensure the appropriately skilled consultants are ready to go to work when needed. MTC relies
on its Human Resources (HR) Department to find and hire the personnel that the line managers
need for upcoming contracts. It is very much a “just in time” hiring situation.
The Headquarters in Baltimore, Maryland, houses approximately 350 employees. Satellite
offices have been opened in the last two years in both Herndon, Virginia and Bethesda,
Maryland to provide close proximity to existing clients. It is anticipated that new pending
contracts would add staff to all locations. The management team believes there is capacity at
all locations, as much of the consultants’ work is done on-site at the customers’ locations.
Strategic Direction
As a small to mid-size business (SMB), MTC recognizes that it needs to carefully plan its future
strategy. Considering the competitive environment that contains many very large IT consulting
firms, such as Hewlett-Packard (HP), Booz Allen Hamilton (BAH), and Science Applications
Maryland Technology Consultants is a fictitious company created for the IFSM 300 Case Study.
MTC Case Study 12/5/2018
2
International Corporation (SAIC), as well as numerous smaller companies with various skill sets,
market niches, and established customer bases, MTC will be evaluating how best to position
itself for the future and recognizes that its ability to identify its core competencies, move with
agility and flexibility, and deliver consistent high quality service to its clients is critical for
continued success.
One area that is critical to a consulting company is the ability to have employees who possess
the necessary knowledge and skills to fulfill current and future contracts. Given the intense
competition in the IT consulting sector, MTC is planning to incorporate a few consultants in
other countries to provide remote research and analysis support to the on-site U. S.
teams. Since MTC has no experience in the global marketplace, the Director of HR has begun
examining international labor laws to determine where MTC should recruit and hire employees.
Challenges
The two contracts that MTC expects to win very soon will require the hiring of an additional 75
consultants very quickly. The Director of HR is concerned that the current manual process of
recruiting and hiring employees will not allow his department to be responsive to these needs
as well as the demands of future growth and increased hiring requirements. He is looking for a
near-term solution that will automate many of the manual hiring process steps and reduce the
time it takes to hire new staff. He is also looking for a solution that will allow MTC to hire
employees located in other countries around the world.
Management Direction
The management team has been discussing how to ramp up to fill the requirements of the two
new contracts and prepare the company to continue growing as additional contracts are
awarded in the future. The company has been steadily growing and thus far hiring of new
employees has been handled through a process that is largely manual. The HR Director
reported that his staff will be unable to accommodate the hiring of the 75 new employees in
the timeframe required as well as continue to handle the expanded hiring projections. The
Chief Information Officer (CIO) then recommended that the company look for a commercial offthe-shelf software product that can dramatically improve the hiring process and shorten the
time it takes to hire new employees. The Chief Financial Officer (CFO) wants to ensure that all
investments are in line with the corporate mission and will achieve the desired return on
investment. She will be looking for clear information that proposals have been well researched,
provide a needed capability for the organization, and can be cost-effectively implemented in a
relatively short period of time to reap the benefits. The CEO has asked the CIO to work with HR
to recommend a solution.
Your Task
As a business analyst in the CIO’s department, you have been assigned to conduct an analysis,
develop a set of system requirements, evaluate a proposed solution, and develop an
implementation plan for an IT solution (applicant tracking system or recruiting system) to
improve the hiring process. The CIO has set up a series of interviews for you to collect
Maryland Technology Consultants is a fictitious company created for the IFSM 300 Case Study.
MTC Case Study 12/5/2018
3
information about the current hiring process and the requirements for a system. He has asked
you to produce a Business Analysis and System Recommendation Report (BA&SR) as your final
deliverable.
Interviews
In the interviews you conduct with the organizational leaders, you hear the comments recorded
below.
CEO: Samuel Johnson
“While I trust my HR staff to address the nuts and bolts of the staffing processes, what is
critically important to me is that the right people can be in place to fulfill our current contracts
and additional talented staff can be quickly hired to address needs of future contracts we win. I
can’t be out in the market soliciting new business if we can’t deliver on what we’re selling. Our
reputation is largely dependent on having knowledgeable and capable staff to deliver the
services our clients are paying for and expect from MTC.”
CFO: Evelyn Liu
“So glad we’re talking about this initiative. As CFO, obviously I’m focused on the bottom line. I
also recognize it’s necessary to invest in certain areas to ensure our viability moving forward. I
recognize that the current manual hiring process is inefficient and not cost-effective. Having
technology solutions that improve current processes and enable future functionality is very
important to MTC’s success. We must consider the total cost of ownership of any technology we
adopt. MTC is run as a lean-and-mean organization and support processes must be effective
but not overbuilt. We do want to think towards the future as well and don’t want to invest in
technology with a short shelf-life. Along those lines, we currently have a timekeeping and
payroll system; and to help support our bottom line financially, any new solution should
effectively integrate with, but not replace, that system.
CIO: Raj Patel
“As a member of the IT Department, you have a good understanding of our overall architecture
and strategy; however, let me emphasize a few things I want to be sure we keep in mind for this
project. Any solution needs to be compatible with our existing architecture and systems as
appropriate. Obviously, we have chosen not to maintain a large software development staff so
building a solution from the ground up does not fit our IT strategic plan. Our current strategy
has been to adopt Software as a Service (SaaS) solutions that can be deployed relatively quickly
and leverage industry best practices. In addition, our distributed workforce means we are very
dependent on mobile computing – this brings some challenges in term of portability,
maintenance, and solutions that present well on mobile devices. We’ve been expanding at a
rapid rate and are seeking to expand internationally so any solution will need to be viable
globally And last, but certainly not least, MTC’s success is largely dependent on our ability to
satisfy the requirements of our clients and maintain a reputation of high credibility, reliability
and security. Any security breach of our applicants’ data could have a devastating effect to our
Maryland Technology Consultants is a…
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