HFT 3453 FIU Module 7 Dealing with Tough Guests at The Front Desk Paper I worked at the Front Desk for many years. It is a hard job, but one that can be ma

HFT 3453 FIU Module 7 Dealing with Tough Guests at The Front Desk Paper I worked at the Front Desk for many years. It is a hard job, but one that can be mastered. I had many tough situations where I had to hold my composure in dealing with a guest. Tell me about a time when you had to deal with a tough customer, guest, client, individual…and you had to be in control of the situation. Or, tell us if you couldn’t hold it and you totally lost it.