FIU Improving Nonverbal Communication Skills and Recognizing Nonverbal Communication in Business Find & Post (or post a link to) something of business comm
FIU Improving Nonverbal Communication Skills and Recognizing Nonverbal Communication in Business Find & Post (or post a link to) something of business communication (photo, short video, brief piece of writing, song, etc. — that no one else in class has posted to the blog yet) and that meets the topics discussed for that week. No two posts can be identical.
Analyze the object according to requirements for the week.
Make a connection to the readings, videos or recordings for the week.
Posts will be made in the Canvas discussion forum.
Each post should be at least 3 paragraphs in length.
You must respond to at least 1 other student post.
(I chose the part of Improving nonverbal communication skills that is in Chapter 2)
(make a response to Eugenio Santiesteban. It is one of the photo attached) that establish who can touch whom and how in various circumstances. Even within
each culture’s norms, however, individual attitudes toward touch vary widely. A man-
ager might be comfortable using hugs to express support or congratulations, but his
or her subordinates could interpret those hugs as a show of dominance or sexual
interest. 63 Touch is a complex subject. The best advice: When in doubt, don’t touch.
Time and space. Like touch, time and space can be used to assert authority, imply
intimacy, and send other nonverbal messages. For instance, some people try to dem-
onstrate their own importance or disregard for others by making other people wait;
others show respect by being on time. Similarly, taking care not to invade private
space, such as standing too close when talking, is a way to show respect for others.
Keep in mind that expectations regarding both time and space vary by culture.
CHECKLIST V
Improving Nonverbal Communication Skills
Understand the roles that nonverbal signals play in com- Recognize that listeners are influenced by physical
munication, complementing verbal language by strength- appearance.
ening, weakening, or replacing words.
. Be careful with physical contact; touch can convey posi-
. Note that facial expressions (especially eye contact)
tive attributes but can also be interpreted as dominance
reveal the type and intensity of a speaker’s feelings.
or sexual interest. If there is any doubt, don’t touch.
.. Watch for cues from gestures and posture.
Pay attention to the use of time and space.
Listen for vocal characteristics that can signal the emo-
tions underlying the speaker’s words.
Work to make sure your non-
verbal signals match the tone
and content of your spoken
communication.
USING NONVERBAL COMMUNICATION EFFECTIVELY
Paying attention to nonverbal cues makes you a better speaker and a better listener. When
you’re talking, be more conscious of the nonverbal cues you could be sending. Are they
effective without being manipulative? Consider a situation in which an employee has come
to you to talk about a raise. This situation is stressful for the employee, so don’t say you’re
interested in what she has to tell you and then spend your time glancing at your computer
or checking your watch. Conversely, if you already know you won’t be able to give her the
raise, be honest in your expression of emotions. Don’t overcompensate for your own stress
by smiling too broadly or shaking her hand too vigorously. Both nonverbal signals would
raise her hopes without justification. In either case, match your nonverbal cues to the tone
of the situation.
Also consider the nonverbal signals you send when you’re not talkingthe clothes
you wear, the way you sit, the way you walk (see Figure 2.8). Are you talking like a serious
business professional but dressing like you belong in a dance club or a frat house? Whether
or not you think it is fair to be judged on superficial matters, the truth is that you are
judged this way. Don’t let careless choices or disrespectful habits undermine all the great
work you’re doing on the job.
When you listen, be sure to pay attention to the speaker’s nonverbal cues. Do they
amplify the spoken words or contradict them? Is the speaker intentionally using nonverbal
signals to send you a message that he or she can’t put into words? Be observant, but don’t
assume that you can read someone like a book. Nonverbal signals are powerful, but
they aren’t infallible, particularly if you don’t know a person’s normal behavioral pat-
terns. 4 For example, contrary to popular belief, avoiding eye contact and covering one’s
face while talking are not reliable clues that someone is lying. Even when telling the truth,
most people don’t make uninterrupted eye contact with the listeners, and various gestures
such as touching one’s face might be normal behavior for particular people. Moreover,
these and other behaviors may be influenced by culture (in some cultures, sustained eye
contact can be interpreted as a sign of disrespect) or might just be ways of coping with
stressful situations. 66
If something doesn’t feel right, ask the speaker an honest and respectful question;
doing so may clear everything up, or it may uncover issues you need to explore further.
See Checklist: Improving Nonverbal Communication Skills for a summary of key ideas
regarding nonverbal skills.
What signals does your personal
appearance send?
Developing Your Business Etiquette
You may have noticed a common thread running through the topics of successful team-
work, productive meetings, effective listening, and nonverbal communication: All these
7
LEARNING OBJECTIVE
Explain the importance of
that establish who can touch whom and how in various circumstances. Even within
each culture’s norms, however, individual attitudes toward touch vary widely. A man-
ager might be comfortable using hugs to express support or congratulations, but his
or her subordinates could interpret those hugs as a show of dominance or sexual
interest. 63 Touch is a complex subject. The best advice: When in doubt, don’t touch.
Time and space. Like touch, time and space can be used to assert authority, imply
intimacy, and send other nonverbal messages. For instance, some people try to dem-
onstrate their own importance or disregard for others by making other people wait;
others show respect by being on time. Similarly, taking care not to invade private
space, such as standing too close when talking, is a way to show respect for others.
Keep in mind that expectations regarding both time and space vary by culture.
CHECKLIST V
Improving Nonverbal Communication Skills
Understand the roles that nonverbal signals play in com- Recognize that listeners are influenced by physical
munication, complementing verbal language by strength- appearance.
ening, weakening, or replacing words.
. Be careful with physical contact; touch can convey posi-
. Note that facial expressions (especially eye contact)
tive attributes but can also be interpreted as dominance
reveal the type and intensity of a speaker’s feelings.
or sexual interest. If there is any doubt, don’t touch.
.. Watch for cues from gestures and posture.
Pay attention to the use of time and space.
Listen for vocal characteristics that can signal the emo-
tions underlying the speaker’s words.
Work to make sure your non-
verbal signals match the tone
and content of your spoken
communication.
USING NONVERBAL COMMUNICATION EFFECTIVELY
Paying attention to nonverbal cues makes you a better speaker and a better listener. When
you’re talking, be more conscious of the nonverbal cues you could be sending. Are they
effective without being manipulative? Consider a situation in which an employee has come
to you to talk about a raise. This situation is stressful for the employee, so don’t say you’re
interested in what she has to tell you and then spend your time glancing at your computer
or checking your watch. Conversely, if you already know you won’t be able to give her the
raise, be honest in your expression of emotions. Don’t overcompensate for your own stress
by smiling too broadly or shaking her hand too vigorously. Both nonverbal signals would
raise her hopes without justification. In either case, match your nonverbal cues to the tone
of the situation.
Also consider the nonverbal signals you send when you’re not talkingthe clothes
you wear, the way you sit, the way you walk (see Figure 2.8). Are you talking like a serious
business professional but dressing like you belong in a dance club or a frat house? Whether
or not you think it is fair to be judged on superficial matters, the truth is that you are
judged this way. Don’t let careless choices or disrespectful habits undermine all the great
work you’re doing on the job.
When you listen, be sure to pay attention to the speaker’s nonverbal cues. Do they
amplify the spoken words or contradict them? Is the speaker intentionally using nonverbal
signals to send you a message that he or she can’t put into words? Be observant, but don’t
assume that you can read someone like a book. Nonverbal signals are powerful, but
they aren’t infallible, particularly if you don’t know a person’s normal behavioral pat-
terns. 4 For example, contrary to popular belief, avoiding eye contact and covering one’s
face while talking are not reliable clues that someone is lying. Even when telling the truth,
most people don’t make uninterrupted eye contact with the listeners, and various gestures
such as touching one’s face might be normal behavior for particular people. Moreover,
these and other behaviors may be influenced by culture (in some cultures, sustained eye
contact can be interpreted as a sign of disrespect) or might just be ways of coping with
stressful situations. 66
If something doesn’t feel right, ask the speaker an honest and respectful question;
doing so may clear everything up, or it may uncover issues you need to explore further.
See Checklist: Improving Nonverbal Communication Skills for a summary of key ideas
regarding nonverbal skills.
What signals does your personal
appearance send?
Developing Your Business Etiquette
You may have noticed a common thread running through the topics of successful team-
work, productive meetings, effective listening, and nonverbal communication: All these
7
LEARNING OBJECTIVE
Explain the importance of
6
LEARNING OBJECTIVE
Explain the importance of
nonverbal communication, and
identify six major categories of
nonverbal expression.
Nonverbal communication can
supplement or even replace verbal
messages (those that use words).
Improving Your Nonverbal
Communication Skills
Nonverbal communication is the interpersonal process of sending and receiving informa-
tion, both intentionally and unintentionally, without using written or spoken language.
Nonverbal signals play a vital role in communication because they can strengthen a verbal
message (when the nonverbal signals match the spoken words), weaken a verbal message
(when nonverbal signals don’t match the words), or replace words entirely. For example,
you might tell a client that a project is coming along nicely, but your forced smile and
nervous glances will send an entirely different message.
Nonverbal signals include facial
expression, gesture and posture,
vocal characteristics, personal
appearance, touch, and time and
space.
RECOGNIZING NONVERBAL COMMUNICATION
You’ve been tuned in to nonverbal communication since your first contact with other
human beings. Paying special attention to nonverbal signals in the workplace will enhance
your ability to communicate successfully. Moreover, as you work with a diverse range of
people in the global marketplace, you’ll also need to grasp the different meanings of com-
mon gestures, expressions, and other signals in various cultures. Six types of signals are
particularly important:
Facial expression. Your face is the primary vehicle for expressing your emotions; it
reveals both the type and the intensity of your feelings. Your eyes are especially effec-
tive for indicating attention and interest, influencing others, regulating interaction,
and establishing dominance.61
Gesture and posture. The way you position and move your body expresses both spe-
cific and general messages, some voluntary and some involuntary. Many gesturesa
wave of the hand, for examplehave specific and intentional meanings. Other types
of body movement are unintentional and express more general messages. Slouching,
leaning forward, fidgeting, and walking briskly are all unconscious signals that can
reveal whether you feel confident or nervous, friendly or hostile, assertive or passive,
powerful or powerless.
.. Vocal characteristics. Voice carries both intentional and unintentional messages. A
speaker can intentionally control pitch, pace, and stress to convey a specific message.
For instance, compare What are you doing?” and “What are you doing? Uninten-
tional vocal characteristics can convey happiness, surprise, fear, and other emotions
(for example, fear often increases the pitch and pace of your speaking voice).
. Personal appearance. People respond to others on the basis of their physical appear-
ance, sometimes fairly and other times unfairly. Although an individual’s body type
and facial features impose some limitations on appearance, you can control grooming,
clothing, accessories, piercings, tattoos, and hairstyle. To make a good impression,
adopt the style of the people you want to impress. Many employers also have guide-
lines concerning attire, body art, and other issues, so make sure you understand and
follow them.62
Touch. Touch is an important way to convey warmth, comfort, and reassuranceas
well as control. Touch is so powerful, in fact, that it is governed by cultural customs
o
Eugenio Santiesteban
3
:
2:24pm
https://blog.online-spellcheck.com/english/common-grammar-mistakes-in-business-communications/e
I found this blog that speaks about the different mistakes that professionals might make when professionally
communicating. It also shows proper ways of fixing the issues with communication that these people might
encounter in their workplace. Communication is an important aspect of any business, and every employee
should be familiar with the proper way of communicating in the business world.
It’s important to know how to use different words in different scenarios of communication. You can sound
unprofessional by the way you communicate both orally and online. This blogpost does a great job in showing
you how to properly use different words that essentially mean the same thing. A great example used in the
book is how the words I and Me mean the same thing, but the way that they are used is different. In the
blog it states that I is used as the subject while Me is used as the object.
Grammatical mistakes should be solved before they leave the computer or paper of whomever is doing the
writing. Mistakes of grammar are a bad sign for any company, this makes the company lose credibility and
professionalism. A good way to avoid any mistakes while writing is stated in the three-step writing process in
chapter 4 of the book. This process is a good way of knowing what you’re going to write before you write it,
and when you write it to go back and revise for any mistakes.
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