Amazing Coffee Houses Project Quality Management Plan Paper Deliverable Length: 1-2 pages Assignment Objectives: Formulate a project structure appropria
Amazing Coffee Houses Project Quality Management Plan Paper Deliverable Length:
1-2 pages
Assignment Objectives:
Formulate a project structure appropriate to program scope and overall organizational structure.
Assignment Details:
The team returned and discussed their ideas about the budget impacts on the project scope. The brainstorming session went very well, with a lot of input from the entire team. You now have more than enough project cost information to share with Sam and Gloria. The discussion again turns to the best way to present the information. Jim shares some insight on Sam and Gloria with the team.
“Sam and Gloria will have different concerns and issues on project human resources and quality management,” says Jim. “Sam will focus more of his attention on the qualifications of people, while Gloria will be concerned with the cost of additional resources and services and quality for the project.”
“Sam and Gloria really liked our MS Project schedule presentation,” says Jerry.
“I agree, we should just continue to build our MS Project schedule and this time assign cost and human resources for all activities,” says Sara. “We should include a plan on how we’re going to manage quality; otherwise, they will ask us how we plan to handle that. Let’s just prepare a simple 1-page quality management plan using this template and present it with the updated MS Project schedule” says Jerry.
“The MS Project cost should include the salary and budget information that we shared in our team discussion,” you say. “We should also consider the cost of possible overtime pay. And yes Jerry, I can fill out this simple quality management plan document.”
“Don’t forget the cost of additional people, equipment, and technology for team members and the cost of the services rendered by the vendors,” says Sara. “It should include additional maintenance and training costs as well.”
“Oh, that’s great!” says Jim, turning to you. “Do you think you can prepare another version of the MS Project Plan and the Quality Management Plan for the team? You did such a great job the last time.”
“Sure,” you say. “I’ll have it ready to review at our next meeting.”
Assignment
During your final check of your MS Project schedule, you review your notes from the meeting to be sure you have covered salary and budget information from your discussions, and the cost of overtime, additional people, equipment, and technology. Also include the cost of services rendered by the vendors.
For your quality management plan, please find any template or ask your instructor for one. Just make sure you focus on the quality management processes shown in the PMBOK®guide.
PMBOK is a registered mark of the Project Management Institute, Inc.
Assignment Scenario and Previous Assignments Attached: Amazing Coffee Houses (ACHs)
Company Biography
Amazing Coffee Houses (ACHs) is a small but established company in the coffee industry. It is based in northern
Chicago, IL and employs over 100 workers locally in its 10 stores. Its current Chief Executive Officer (CEO) and
Chairman of the Board, Sam Ryder, founded the company back in 1994 with his wife, Gloria Ryder. Gloria has
served as the company’s Chief Financial Officer (CFO) since it was founded. Both Sam and Gloria graduated from
the #1 ranked MBA program in the country and bring a lot of corporate experience to the business. Sam was a
Senior Vice President (SVP) in Marketing and Sales at another company for many years before deciding to venture
off to start ACHs with his wife. Gloria also worked for that same company and held the position of Finance
Director.
The company is known for its own brand of gourmet coffee and low fat donuts, as well as for their own line of
stainless steel coffee mugs that are able to keep drinks hot for 12 hours straight. The workforce is comprised
mostly of bakers, managers, baristas, greeters, clerks, and cashiers. They also work closely with several large
suppliers and distributors in the United States.
Problem
The company has a loyal customer base throughout Chicago and is known for its personalized service and quality
food and drinks. Because the economic conditions have greatly improved throughout the United States and the
company now has a well-established name and brands, ACHs is looking to expand in markets beyond Chicago. The
first market it has made a decision to expand into is 81 miles away, Milwaukee, WI. The company has worked
through a local real estate agent and was able to strike a great deal on a 10-year lease in a great location.
Management thinks Milwaukee is where the next 10 stores will be opened. However, Sam and Gloria have never
operated a multi-state business before and are worried they will fail to accomplish their expansion goal timely.
Sam has made it clear to Gloria that one day, his vision is to take ACHs to every city in America.
Opportunity
Sam has no project management experience and has decided to hire a project manager to manage the expansion
project in Milwaukee, WI. After thorough evaluation and dozens of interviews, they have asked Jim Young, a rising
star at the company, to take on the role of project manager to lead a team of five people from different
departments to create a project plan for the new site.
Jim Young currently serves as a store manager for the biggest two coffee shops. Prior to this role, he worked as a
store supervisor for the company. During his time with the company, he has worked on many of the new shop
development projects as a team leader and helped to renovate some of the company’s existing shops. People in
his business units speak highly of his leadership and coaching style. Though Jim has worked on project teams and
supervised functional departments, he has never acted as the project manager before. He knows there are a lot of
moving parts in managing a project. He is worried about his ability to lead a new team of people with whom he has
never worked before. He is concerned about his lack of experience and knowledge to manage the entire life cycle
of a project from start to finish within budget, quality, time, and scope. In previous projects, he remembers Sam
and Gloria having differences in budget, scope, and resource allocation, which caused a lot of confusion among the
project team members and vendors. Jim is also concerned that their personal relationship will interfere in this
project.
You will be working with Jim Young as a project team member with four other professionals in the company. You
have only worked at ACHs for 4 years. Prior to your tenure at ACHs, you worked as an associate project manager
for a construction company on the West Coast. You have worked on many different projects and are familiar with
project management terms, methodologies, tools, and techniques. You earned several certifications relating to
project management including a PMP and have an MBA in logistics. Although, you have never worked with Jim
Young or anyone else on the new team, you are very excited about the opportunity to make a difference.
Project Background Details
Amazing Coffee Houses (ACHs) is a coffee shop that will be located in Milwaukee, WI. We have been able to
purchase our own building within the city near Milwaukee’s top tourist attraction site near the Gold Rock Museum.
The building is not renovated. Our market analysis of Milwaukee, WI indicated the city is the top city for coffee
drinking in WI. Because we’re close to the city’s museum, we plan to become the top destination for local and
American and foreign customers who visit Milwaukee each year.
Our customers will have a wide range of coffee flavors to choose from including dark roast to light roast as well as
specialty flavors throughout the year. They will also enjoy freshly baked low-fat donuts that aren’t available
anywhere in the state. ACHs will hold true to its vision and mission of providing customers with a premier café
experience. By creating a new twist for the café experience, ACHs will increase sales by more than $125,000 over
the next three years and maintain a gross margin of 70%. The shop is 5,500 square foot of open space. Our plan is
to have 2 bathrooms, a coffee bar, and enough tables to seat at least 50 customers. This is a coffee shop that also
makes and sells donuts. The renovation must account for all that is needed to get the shop ready for both coffee
and donuts. The project has an initial budget of $650,000. It is now January and Sam and Gloria would like the new
location to be up and running no later on July 4th.
Purchase answer to see full
attachment
