BUS322 TAMU Organizational Behavior Case Study Report Write a report to the management of W-Home (suggested length: two pages or less). In this report, exp
BUS322 TAMU Organizational Behavior Case Study Report Write a report to the management of W-Home (suggested length: two pages or less). In this report, explain what might be the cause of the problem and why you think that way. Then, suggest a solution to fix the problem. In doing this, you MUST use the concepts from the Job Characteristics Theory: Variety, Identity, Significance Autonomy, Feedback (Chapter4) and the Expectancy Theory (Chapter 6).
Important Notes
1. In writing the report, NEVER copy-and-paste any part of the textbook or any other sources. Write the
answers in your own words. If more than seven consecutive words are identical to someone elses
writing (including the textbook and any other sources), it will be considered as plagiarism, and you will
receive 0 points for this assignment.
2. You do not need to use any other sources other than the two theories in our textbook in writing this
report. But if you are using one, make sure that you cite and reference correctly following the
instructions in the Citations and References video under Modules > Orientation menu in our Canvas
website. If this is violated, it will be considered as plagiarism, and you will receive 0 points for this
assignment.
3. Do NOT suggest a solution that the pay level of the clerical workers should be increased. This cannot
be done considering the budgetary constraint of W-Home.
4. See the Appendix for the grading rubric. MGMT 5301-115: Organizational Behavior (Summer 2019)
Case Study Assignment #1: Motivation and Job Satisfaction (60 points)
Due: by 11:59 pm, Sunday, June 23rd, 2019
* No assignments will be accepted late without written documentation of an unavoidable or
unforeseeable event.
Why this assignment?
This assignment supports the Course Objectives 4, 8, and 9 listed in our syllabus.
Instruction
1. Read the following case.
W-Home is a homeowners insurance firm in Wonderland. The firm hires 200 clerical
workers to handle insurance claims. Each employee handles a single task within the insurance
claim process. For example, some employees take the insurance claim calls, some employees
divide the cases by accident types, some employees calculate the insurance claim amount, some
employees prepare the documents, etc. There are five line managers supervising the clerical
employees. Their pay was about the average for secretarial and clerical jobs in Wonderland. Their
salaries are adjusted yearly across the board for inflation. There was also a year-end bonus that
can range from 0 to 30 percent of their yearly salary. The year-end bonus was determined by the
total number of insurance claims that the company has handled in a given year.
According to the line managers, the biggest complaint that the clerical workers have is their
work environment. The offices for the clerical workers are in ten separate buildings side-by-side.
These buildings were used to be private houses and are about 120 years old. The heating and air
conditioning do not work well, and they often get too warm in the summer and too cold in the
winter. The office space is small and cramped with the bathrooms being unclean. There is no
cafeteria, and the workers have to bring lunch from their home. There are also only few parking
spaces in the building, and many employees have a hard time finding parking spaces nearby. The
line managers consider this poor work environment as the cause for the low level of job
satisfaction and motivation of clerical workers. They have asked the management to take actions
to address the problem for the last ten years.
After having enough complaints from the clerical workers and their line managers, the
management of W-home has decided to purchase a new office building for the clerical workers.
The building is brand new and can accommodate all the clerical workers and line managers. All
the workers now have their working spaces in a large, bright, and temperature controlled room.
The building also has a cafeteria with a great list of menus each day. The bathrooms are clean
with all the state-of-the-art features. The building also has a large parking lot that can
accommodate all the cars of the employees.
For the first two months after moving to the new office, the clerical employees seemed
excited, and their job satisfaction has increased. But after these two months, the results were
disappointing. Job satisfaction, absenteeism, turnover, production quality, errors, and worker
complaints all went back to the level that they used to be in the times of the old buildings (and
this level seems somewhat problematic considering the average in the industry). No employees
complain about cramped workspaces and dirty bathrooms anymore, but complaints about work
stress, work hours (which are the same as before), etc., are common.
1
MGMT 5301-115: Organizational Behavior (Summer 2019)
2. The management of W-Home has hired you as the companys management consultant. The
management has presented the above case to you and is asking for a solution to fix the problem that
the company is having with its clerical workers. Since it seems that the poor work environment wasnt
the real cause of the problem, the management is asking for some suggestions in the changes of the
companys work structure and pay system for its clerical workers.
3. Write a report to the management of W-Home (suggested length: two pages or less). In this report,
explain what might be the cause of the problem and why you think that way. Then, suggest a solution to
fix the problem. In doing this, you MUST use the concepts from the Job Characteristics Theory (Chapter
4) and the Expectancy Theory (Chapter 6).
Important Notes
1. In writing the report, NEVER copy-and-paste any part of the textbook or any other sources. Write the
answers in your own words. If more than seven consecutive words are identical to someone elses
writing (including the textbook and any other sources), it will be considered as plagiarism, and you will
receive 0 points for this assignment.
2. You do not need to use any other sources other than the two theories in our textbook in writing this
report. But if you are using one, make sure that you cite and reference correctly following the
instructions in the Citations and References video under Modules > Orientation menu in our Canvas
website. If this is violated, it will be considered as plagiarism, and you will receive 0 points for this
assignment.
3. Do NOT suggest a solution that the pay level of the clerical workers should be increased. This cannot
be done considering the budgetary constraint of W-Home.
4. See the Appendix for the grading rubric.
2
MGMT 5301-115: Organizational Behavior (Summer 2019)
Appendix. Grading Rubric
Criteria
Grading Standard
Points
1) The student has identified a cause(s) for the problem.
2) The student has utilized a concept(s) form the Job
Characteristics Theory.
Cause of the problem
(30 points)
3) The student has utilized a concept(s) form the Expectancy
Theory.
30
4) The students argument is logical.
All of the above four conditions are met.
1) is met, BUT only two of the other three conditions are met.
1) is met, BUT only one of the other three conditions are met.
1) is met, BUT none of the other three conditions are met.
1) is NOT met.
20
15
10
0
1) The student has suggested a solution(s) for the problem.
2) The student has utilized a concept(s) form the Job
Characteristics Theory.
3) The student has utilized a concept(s) form the Expectancy
Theory.
Suggested solution
(30 points)
30
4) The students argument is logical.
5) The students solution is feasible.
All of the above five conditions are met.
1) is met, BUT only three of the other four conditions are met.
1) is met, BUT only two of the other four conditions are met.
1) is met, BUT only one or none of the other four conditions are
met.
1) is NOT met.
20
15
10
0
3
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